User away for periods of time needs to re-enter key

General
#1

Hello,

I have a user who travels regularly, typically 4 days at time. During those times, the computer with the license is turned off. Every two weeks he need to re-enter his license key.

What license key property can I adjust so the user does not have to re-enter the key every two weeks.

Kind regards,
Mitch

PS. Keep up the great work guys!

#3

Hi Mitch,

Can you please share some of the license details such as the license type, server sync interval and server sync grace period for this license?

Regards,
Ahmad.

#4

Hi Ahmad,

Yes, it is a node-locked license using default values:
SERVER SYNC INTERVAL:3600
SERVER SYNC GRACE PERIOD:345600

Kind regards,
Mitch

#5

Hi Mitch,

You share the error code (exception) returned by IsLicenseGenuine() function, so that we can guide you in this case.

#6

Hi Adnan,

I will get back to you when it fails again. The user needed to install a version of the plugin that has logging turned on.

Kind regards,
Mitch

#7

Hi Adnan,

The error code returned is 1 for isLicenseGenuine(). The customer’s note. The product that is licensed is an audio convolver which uses FIR filters:

Yesterday there was a power failure. The computer has internet access and I cannot load any filters. Activation does not work either.

The convolver runs on a dedicated machine used as an appliance. I normally disconnect all WAN connections to minimize the Windows Updates disruptions.

IS there a way to make the license permanent, at least on my dedicated convolver and the other backup machine? So they could remain completely OFF the internet?

Thoughts?

Kind regards,
Mitch

#8

Hi Mitch,

LexActivator needs internet connection only at the license of license activation. You server sync grace period is very low (4 days). Set this to 0 to allow infinite grace period so machines can stay offline. Server sync will still happen when internet is available.

1 Like
#9

Hi Adnan,

Thank you!

Wrt the default value to used for server sync grace period, what is a typical default value?

Kind regards,
Mitch

#10

Hi Mithc,

I would recommend 30 days for grace period. You can set that in the license policy.

Regards,
Adnan

1 Like
#11

Thanks Adnan, much appreciated!