User away for periods of time needs to re-enter key

Hello,

I have a user who travels regularly, typically 4 days at time. During those times, the computer with the license is turned off. Every two weeks he need to re-enter his license key.

What license key property can I adjust so the user does not have to re-enter the key every two weeks.

Kind regards,
Mitch

PS. Keep up the great work guys!

Hi Mitch,

Can you please share some of the license details such as the license type, server sync interval and server sync grace period for this license?

Regards,
Ahmad.

Hi Ahmad,

Yes, it is a node-locked license using default values:
SERVER SYNC INTERVAL:3600
SERVER SYNC GRACE PERIOD:345600

Kind regards,
Mitch

Hi Mitch,

You share the error code (exception) returned by IsLicenseGenuine() function, so that we can guide you in this case.

Hi Adnan,

I will get back to you when it fails again. The user needed to install a version of the plugin that has logging turned on.

Kind regards,
Mitch