User away for periods of time needs to re-enter key

General
#1

Hello,

I have a user who travels regularly, typically 4 days at time. During those times, the computer with the license is turned off. Every two weeks he need to re-enter his license key.

What license key property can I adjust so the user does not have to re-enter the key every two weeks.

Kind regards,
Mitch

PS. Keep up the great work guys!

#3

Hi Mitch,

Can you please share some of the license details such as the license type, server sync interval and server sync grace period for this license?

Regards,
Ahmad.

#4

Hi Ahmad,

Yes, it is a node-locked license using default values:
SERVER SYNC INTERVAL:3600
SERVER SYNC GRACE PERIOD:345600

Kind regards,
Mitch

#5

Hi Mitch,

You share the error code (exception) returned by IsLicenseGenuine() function, so that we can guide you in this case.

#6

Hi Adnan,

I will get back to you when it fails again. The user needed to install a version of the plugin that has logging turned on.

Kind regards,
Mitch