Hello,
We have a client with an offline floating licence on-premise activation.
We want to increase the number of floating clients in this activation from 2 to 3.
If they were online, it would take this change at the next sync, but since they are offline what is the best procedure - do they have to deactivate offline the current activation, regenerate the offline request file and send it to us for us to send a new offline response file, or, since the activation details are already known to the system, is there a way to just send a new response file etc?
Thanks and Kind Regards,
Helen
You are correct, for floating license activations, any change to the license properties (such as increasing the number of allowed floating clients) will be reflected on the client side only after a successful server sync. However, in case the internet connectivity is not available to the machine, the offline activation process must be repeated to reflect the updated changes on the client’s machine.
There is no need to deactivate the current license first. You simply need to generate a new offline activation request file on the machine where the LexFloatServer is running. Then, generate a new offline response file using the request file. This can be done via the Admin Portal or the Customer Portal, depending on your preferred workflow. Finally, use this response file to re-activate the LexFloatServer.
Please note that it is recommended to generate a new activation request file to ensure the response file aligns with the current machine fingerprint. However, if you already have the previously generated request file, you may use that as well.
