The product id is incorrect when LexActivator.ActivateTrial() is run

General
#1

Hi,
I am trying out the c# api and I keep getting LA_fail saying that the product id is incorrect, when I try to activate a trial or activate a product with a license key. I get the same error using the sample code. I have made sure that the productID and productdata are correct but still get the error.

It used to work, I used a different account and product before and switched over to test against my companys product today, when I suddenly got the issue. Any ideas?
LexActivator.IsTrialGenuine() returns LA-fail as well

#2

Hi,

If LexActivator.IsTrialGenuine() returns LA-fail it simply means the trial has not been activated on the machine. You need to call ActivateTrial() function to start the trial.

#3

Yes but these lines alone returns invalid productID, I’ve checked many times now, made sure it sets correct productdata and ID, if I switch order of serProductdata and productID I get “invalid productdata”.

LexActivator.SetProductData(productData);
LexActivator.SetProductId(ProductId, LexActivator.PermissionFlags.LA_USER);
LexActivator.ActivateTrial();

Thanks for the quick reply

#4

I get it working whenever I use my own personal account, but when I set up an identical product at our company it fails. Do I need to set up something different on my end?

#5

Also we run cryptlex on our own servers

#6

Please refer to the following:

#7

Hi thanks that’s what I’ve been lookign for. I can’t however find the SetCryptlexHost() in the lexactivator library. I’m using c#. What should I be referencing?

#8

Please update to the v3.14.1.