Offline activation request file can’t be written

At one of my customer site, it failed to create offline activation request file. I tried to save the request file on local and network drive but all tries were failed.

1. Is it possible to create the request information as text?
2. Is it possible to activate my software without request file?

Thanks,
Ted

Hi Ted,

What is the error returned by LexActivator when your app tries to create the request file? Most probably your app is trying to create the file in directory where it doesn’t have write access.

I couldn’t check the error returned by LexActivator but it was possible to create text file with notepad where my software tried to generate the request file. I guess only software on whitelist can generate file on the computer.

We only support writing to a text file. I guess some system configuration issue.