Offline activation not working on portal

I’m trying to process an offline activation for a customer and keep getting, “oops - something is broken, we are looking into it.”

Are you?

It’s been 5 hours without a response, for the second time in under a week. We’ll be moving to a new provider as soon as I find something that fits. This is unacceptable.

Hi Jason,

The offline activation is working fine, the issue is with the offline request. It is invalid or containing some characters which are not allowed in the json.