Offline activation lost

General
1

Hello,

We have the same issue for years now, after a few months (6 or 8 months) our customers using the offline activation mode lose their licence. In this case they have to create a new offline activation request from our application and load the new offline activation file. Is there a parameter somewhere that I can use to avoid this issue?

2

Dear @Sebastien_PARISOT

Thank you for reaching out.

To help us better understand and investigate the issue, could you please clarify what you mean by the license being lost?

In particular, could you kindly share the following details:

  • What does IsLicenseGenuine() returns when the issue occurs?
  • Is this happening for all of your customers using offline activation, or only for some customers?
  • Could you provide some details about the affected environments, such as the operating system and the version of LexActivator being used?

We have not received any similar reports from other customers using offline activation so far. These additional details would help us better understand the issue and investigate it further.

Best regards,
Anees

3

Hello @AneesKhan

Thank you for your answer, unfortunately the result of IsLicenceGenuine() is not available in the log of ours applications. We will add it, but this will take a year to get the first feeback of our customers… This happens for all our customers using offline activation, and with all version of LexActivator. We have this issues for years now, it is not OS dependant.

Is there a specific validity period for an offline licence?