Offline activation error

General
#1

When some user send us a Request Code via email for offline activation, it sometimes fails with this error:

The JSON value could not be converted to System.Int32. Path: $.responseValidity | LineNumber: 0 | BytePositionInLine: 30.

I asked a user to paste the Request Code in a txt file and send me that file, thinking that there may be a formatting issue due to their/our email software. But the same error occured.

Any idea why this would happen?
I can send the license key and request code via email for you to check, if needed.

#2

Hi,

Do you paste the contents of the request file in the dashboard offline activation dialog or do you use REST API?

#3

It was pasted in the dashboard.

#4

Can you share the screenshot of the dialog after pressing the activate button?

#5

When trying again today to take a screenshot, it worked!
It’s now working for all customers I had issues with.

I’m not sure if it’s a misuse on my part, or if something changed on your side.

Thanks for the quick replies :slight_smile: