Node locked licenses with multiple allowed activations don't work as intended

General
#1

Hi,

we are using node locked licenses with multiple allowed activations. This apparently doesn’t work the way I expected.

I created the following license:

license_info
license_info1038×582 37.1 KB

No limits regarding country, …
So, what I would expect is that I can activate the license 5 times on different machines. The first two activations work, but the third fails with LA_E_MACHINE_FINGERPRINT.

Why is this happening? Is this intended behavior? How can I create licenses that CAN be activated on a defined number of machines.

Thanks,
Thomas

#2

The error code isn’t necessarily the same, I’ve seen LA_GRACE_PERIOD_OVER as well.

#3

Hi Thomas,

The LA_E_MACHINE_FINGERPRINT cannot occur during activation, it can only occur on calling IsLicenseGenuine() function only.

Just check the number of activations by going to the activations page of the license.

#4

ActivateLicense() will work on 5 unique machines in your case for the same license key.

#5

Yes, that’s right - I forgot to delete the license information after modifying the maching, this is why LA_E_ACTIVATION_LIMIT was raised. However, it doesn’t fix the issue. If I try to activate a third machine in this case I get LA_E_ACTIVATION_LIMIT from the activate call.

#6

Please go to the activations page, and share the screenshot of activated machines. Also, check the value of allowedActivations property on the license page.

#7

Here is the license:

license
license784×1854 65.8 KB

#8

And here the activations:

activations
activations1713×668 58.5 KB

#9

Can you share the license key? Please confirm that you are using the correct license key on the third machine.

#10

The license key is AA9EDC-8DD538-41AD89-F113DD-4E882F-0A65EF. I checked again, this is the key I try to activate on the third machine.

#11

You are on the FREE plan, and you have reached your activation limit.

#12

Ok, so there is an activation limit per license in the free plan?

#13

No, but you have reached your total activations limit for the account. Had you been on a paid plan, your plan would have auto upgraded to next higher plan.

#14

Ok, thank you for your help!