Moving product to another server

General
#1

Hi Support,

One of our customers has activated our product in a server. now they want to move it to another server. We tested out that scenario as follows

  1. the key they activated has only one activation allowed
  2. We copied the product to another server and tried activating it with the same key it didn’t work (that’s expected )
  3. We stop the product in old server
  4. Now tried to activate the old one its working (that’s also fine)
  5. However if they go and start the old product it works fine. (but we don’t want that to happen)

In the licensing module, what we do is on starting the server we do check whether the product is genuine. Do we need to check the activation status too?

Are we doing the right thing? can you guide us how to handle this particular scenario?

#2

Hi,

If you want your user to move the license to another machine, user should send a deactivation request from your application using DeactivateProduct () function. Once it gets deactivated the product key can be used on another machine, and activation on that machine will get invalidated instantly.

If you want to deactivate the license from dashboard, you can do that too, but in that case your customer can use the application on old machine untill server check invalidates the license on that machine. Default server check occurs every three months, but you can change that to one day if needed using Lexactivator api.

#3

Hi,

Thats great. thanks we can do that.