Hi, apologies if this has been answered, but I couldn’t find this topic covered using the search.
I’ve a customer who purchased a license for use on five machines. We issued them a single product key with 5 activations. Due to some confusion, they tried activating (using online activation) on six machines. On the sixth machine, it did correctly fail to activate, but it didn’t return a particularly helpful error code, just the standard LA_FAIL. So we just displayed a fairly generic “failed to activate” message, which wasn’t that helpful to the user and resulted in a support ticket being raised as they thought we’d done something wrong.
So my question is whether there’s an API call to get the number of activations remaining on a product key, so I can give a properly specific error message?